Repair request

  • Please specify the repair address, if applicable, below:
  • You can send the defective component to us at:

    Ap-art B.V.
    Attn. Repair Department
    Platinastraat 42
    2718 RZ Zoetermeer

    Please state the invoice address below (also if under guarantee):

  • If the product is not under guarantee the costs are:

    Inspection costs

    These are €50.
    If the customer decides not to have the device repaired, inspection costs will be charged for every device that is sent. Inspection costs will be charged for every device that is sent if the device turns out to be working without any repairs being made to it.

    Call-out costs

    €0.85 per kilometre within the Netherlands (including travelling time).

    Repair on location

    If it turns out during a repair on location that there is no defect in a device supplied by us, or another defect becomes apparent than was stated in this repair request, a charge will be made for this.

    Shipment costs

    The costs for returning the repaired component are €25 per shipment.

    Labour costs

    These are €65 per hour.

    Material costs

    Material costs will be stated in advance if known, and otherwise on the basis of subsequent calculation.

    All of our prices are in Euros and exclusive of 21% VAT. Payment must be made within 14 days of the performance/invoice date.

    Comment

    You must ensure that our technician has access to the products to be repaired.

    Performance of repair

    Once we have received the repair request from you we will contact you to make agreements in mutual consultation on the performance of the repair and its costs.

    You can find our General Terms and Conditions here.
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